Secret to staying out of court? Improve customer service

Marvin Schuldiner, a commercial mediator and arbitrator who blogs at Sanns Mediation World of ADR, tells businesses how to avoid a lawsuit. While there’s no guarantee against ever getting sued, you can reduce the likelihood of litigation by doing something that shouldn’t be rocket science: treat customers right and respond promptly to complaints.

Schuldiner deconstructs and comments on a recent customer service nightmare to demonstrate how a missing $1,100 laptop led to the filing of a $54 million lawsuit. It’s well worth reading — as is the content overall on this informative ADR blog.

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