THE HUMAN TOUCH: Web site helps customers foil automated voice response systems helps customers cut through the red tape on automated voice response systems to connect with humansAs anyone knows who has tried to get through to customer service by phone, probably nothing is more frustrating than being trapped in phone menu hell.

The Boston Globe reports this morning that Paul English, of Arlington, Mass., has come to the rescue. Today marks the launch of English’s online campaign,, a web site aimed at helping stressed-out consumers beat automated voice response systems to get through to an actual human being. features a handy list of “gethuman cheats” arranged alphabetically by company, as well as some all-purpose tips to help you avoid spending eternity on hold.

To learn how you can join Paul’s cause and rage against the machine, click here.

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