Welcome to MediationChannel.com — the new home and the new name for Online Guide to Mediation.

I’m still in the process of unpacking, so expect to see the look of this blog change over the next several weeks as I make the transition from Blogger to Wordpress. I was able to import all of my posts from Online Guide to Mediation’s old home, and I’m in the process of organizing those posts into new categories, which will make it easier for readers like you to find what you’re looking for. Look for other improvements as well.

While I settle in, posting of course will continue, beginning with my series for the first week of January, “New Year (Dispute) Resolutions”.

Thanks for stopping by, and happy New Year!

Year’s end is a time for looking forward and also for looking back, as we take stock of where we’ve been, while we consider the journey ahead of us.

As part of that annual tradition, I’ve pulled together the posts from 2007 that have been the most frequently visited, the ones that drew the most comments and emails, or that are simply my favorites.

I hope you enjoy them.

From January:

“Is your negotiating style leaving value on the table?”

“Mediator certification and credentialing: getting accurate information on becoming a mediator”

“Bridging the divide between lawyers and mediators” - a three-part series

From February:

“Sunshine is the best disinfectant: Bob Sutton’s “The No Asshole Rule” gets an age-old workplace problem out into the open”

Blawg Review #94 - The Getting to Yes Edition

From March:

“What’s so funny ’bout peace, love and understanding? Thoughts on why we’re not getting to yes”

“Since when is changing your mind a bad thing?”

“Seeing ourselves as others see us: the art of feedback”

From April:

“Why I will not be observing One Day Blog Silence”

“Chicken peacekeepers mediate bunny turf war”

“Are mediators hindering a civil right to counsel? One scholar says yes”

From May:

“In This Case: blog allows people to tell their personal stories about the law”

“Does ADR deliver justice?”

From June:

“Premature negotiation: how to get rid of performance anxiety at the mediation table”

“The ups and downs of conflict: a game theory analysis of the toilet seat issue”

From July:

“Nothing but the truth: Radical Honesty movement proposes a world without deception”

From August:

“Won’t get fooled again: negotiating with liars”

“Mediator nominated for Congressional Order of Merit by National Republican Congressional Committee”

“Requiem for a friend”

From September:

“Art education may help prepare future lawyers (and mediators)”

“Free stuff online to help ADR professionals run their businesses”

From October:

Blawg Review #130 - the Double Hemisphere Edition co-hosted with fellow mediator Geoff Sharp

“(In)justice for all: the case against arbitration clauses in consumer contracts”

“Apologies can improve the health of hospital-patient relations”

From November:

“In weighing the Uniform Mediation Act, Massachusetts mediators may be poised to repeat mistakes of the past”

“How to turn a simple misunderstanding into all-out war: a mediator’s advice”

From December:

“In celebration of the ADR blogosphere: blogging transforms how we talk about dispute resolution”

“Out of the mouths of babes: a child’s guide to the law”

“Optical illusions as a training tool for mastering negotiation and conflict resolution skills”

A happy 2008 to all of you! And thanks as always for stopping by to visit.

Incidentally, in just a few days, in time for my third anniversary of blogging, big changes are coming to this blog. I’m pulling up stakes here at Blogger.com — Online Guide to Mediation will get both a new home (currently under construction) and a new name — plus an easier-to-remember domain name, too.

Plus I’ll be welcoming in the new year with a special series: on each of the first seven days of January, I’ll be posting “New Year (Dispute) Resolutions”.

Stay tuned!

Change is good.

And change is coming to the World Directory of ADR Blogs, my online project tracking and cataloging blogs worldwide on mediation, negotiation, ADR, conflict resolution, negotiation, and people-focused innovations in the law.

Beginning on the first of the year, the World Directory of ADR Blogs will itself become a blog, with its own RSS feed so that visitors can subscribe easily for news and updates. This will make it easier for me to maintain and update the site as well. The site may be inaccessible during the conversion, which will be complete by January 1.

In the meantime, please check out the World Directory’s latest acquisitions:

The Conflict Resolution Toolbox
Cool tools and fun sundries from professional mediator and conflict resolution coach Tammy Lenski.

A Mediator’s Calling
An informal exploration of the process of becoming a mediator, consisting of one individual’s reflections on a variety of topics pertaining to the art of mediation, with some practical advice. Published by Toronto mediator Ken Bole.

Singapore Law Blog
This blawg provides its readers with news, comments and insight on legal matters in Singapore, including arbitration and dispute resolution.

Chinese Negotiation - Negotiating in China
Chinese Negotiation is a tool to assist international investors and managers enter the China market. Published by Andrew Hupert, a consultant based in Shanghai who has been working with the Greater China market since 1991. He specializes in helping new China entrants with sales management, marketing and negotiation.

Communication and Conflict Blog
The Communication and Conflict Blog discusses insights from the practice of mediation, including principles for effective communication based on the underlying philosophies of mediation. Author Alan Sharland shares observations and updates on communication and conflict in daily life.

In less than a month I’ll be celebrating Online Guide to Mediation’s third anniversary. Looking back, I marvel at how radically things have changed since my early days of blogging.

With all things web-related, change occurs rapidly and time accelerates. Last year is ancient history and yesterday is old news. Those three years have witnessed some radical change.

When I launched OGM, it was mighty lonely out here for anyone blogging about mediation or ADR. Although there were a handful of early adopters like Colin Rule, Bill Warters, Perry Itkin, and Tammy Lenski, blogging about mediation remained a solitary business. In comparison with the brawling and boisterous legal blogosphere, ADR blogging was awfully quiet then. There were just too few of us to make much noise.

Fast forward three years and now look at us. According to the latest head count, there are almost 120 of us, located all over the world in 22 countries, as you can see at the World Directory of ADR Blogs. And we cover the ADR spectrum — arbitration blogs, mediation blogs, negotiation blogs, and more.

The digital world of ADR blogging pulses with light and sound. That buzz you hear is ADR bloggers using their sites to invite debate about issues important to our field — subjects that range from ethical duties to the role of spirituality in dispute resolution to money offers at the mediation table to the laws that affect our work.

We’re not only using blogs to get our message out, but we’ve also turned to podcasts and videoblogging, as Negotiating Tip of the Week and the Mediation vBlog Project prove.

Although our numbers remain too small to, say, merit a cover story in a major publication for a professional association as legal blogs have done, we have been fortunate to have earned the support of the world’s premier online resource on dispute resolution, Mediate.com, which created a special section on its site to highlight selected posts from its Featured Blogs.

To give you a sense of the diversity of ADR blogging, in terms of subject matter and geography, consider these exemplars of the craft (and these are only the English-language ones):

Idealawg and Brains on Purpose. Published by Colorado-based attorney and mediator Stephanie West Allen, Idealawg unleashes the creative potential and artistry in the craft of law, while Brains on Purpose reflects its author’s fascination with neuroscience as a tool for resolving and transforming conflict.

Mediator Blah…Blah… The creation of Wellington, New Zealand, mediator and barrister Geoffrey Sharp, this blog delivers wit, wisdom, and no-holds-barred truths straight from the mediation table, with plenty of comic relief when the going gets tough.

ICT4Peace. Published from Sri Lanka by innovative thinker Sanjana Hattotuwo, this bleeding-edge blog explores the use of information and communications technology for conflict transformation.

Florida Arbitration Law.com, a group endeavor, is a blog that focuses on law regarding the enforcement of arbitration and issues of vacating, confirming or correcting awards, primarily affecting Florida.

Indisputably.org, published by four prominent American ADR professors, provides a scholarly perspective on mediation, arbitration, dispute resolution, and negotiation.

Gini Nelson’s Engaging Conflicts, based in New Mexico, discusses science, ethics, and spirit in a high conflict practice. It regularly features conversations with dispute resolution practitioners and provides thoughtful discussion of the rewards and challenges that our work produces.

CKA Mediation and Arbitration Blog is published by Georgia mediator and lawyer Chris “Tell Us What You Really Think” Annunziata. Chris pulls no punches as he tackles the issues that mediators face or that bedevil the legal profession (and don’t get him started on ridiculous lawsuits). Don’t be surprised to see sacred cows dispatched along the way — with style and humor.

Settle It Now Negotiation Blog. Commercial mediator Victoria Pynchon dispenses her best advice on negotiation and dispute resolution, with insights into the psychology of negotiating, particularly cognitive errors and the risks they pose for dealmakers. Vickie’s talent for writing is evident in her well-crafted posts, written with honesty and good common sense.

The Ombuds Blog, published by university ombuds Tom Kosakowski in California, is a dependable source for news and information for and about organizational ombuds.

Tammy Lenski’s Mediator Tech. This Vermont-based blog offers “tips and tech for making mediation your day job”. Tammy is skilled at demystifying technology and taking the fear out of marketing for mediators intimidated by both. Tammy made ADR blog history when she launched her first-of-its kind blog-to-book project, “Making Mediation Your Day Job“.

And still more sites worth visiting include:

PGP Mediation Blog, published by California attorney and Mediator Phyllis Pollack, stands out for its consistently thoughtful posts on mediation practice.

Campus ADR Tech Tools, hands-down the best resource on the web for online tools, games, materials, and downloads for conflict resolution practitioners, students, and teachers.

Mediation Mensch, created by entrepreneur and ADR professional Dina Beach Lynch, is the world’s first mediation marketing blog.

National Arbitration Forum Blog, which recently celebrated its third anniversary, lives up to its name and provides news across the nation on arbitration and ADR.

* * * * * *

In the ADR blogosphere today, ideas develop, mutate, and spread, transmitted virally through the medium of the web. The conversation grows, amplified as one blogger after another joins in. Limited no longer by physical geography, we can reach across the world and connect to each other.

The spirit of the community of ADR bloggers is summed up best in a quote that captures the ethos of blogging. Although it was written to evoke the spirit of a very different community of bloggers, it applies to the many bloggers I admire who write so honestly, so compellingly, about ADR:

We help each other. Many of us are stars but we like to pass the ball and create opportunities for others. Points don’t matter. Assists do.

That’s what it’s all about. It’s that simple. Creating opportunities for others. Helping each other. It’s what we’re doing out here, as we try ideas on for size and do our thinking out loud together — in the best spirit of the collaborative nature of our work.

We’d love it if you joined us. In the frontier that is the web, there’s plenty of room for all.

Come join the conversation.

No sooner had the virtual ink dried on my post about a new ADR health care blog than I received a delightful message about a new dispute resolution podcast — this one with a distinctly international flavor.

International Dispute Negotiation, presented by the International Institute for Conflict Prevention & Resolution (CPR), explores ways professionals from different countries and backgrounds approach dispute resolution. The podcast is intended to help listeners understand the risks of disputes and shed insight on optimal ways of accepting, mitigating, and managing those risks in the real world, whether through mediation, arbitration, or litigation that arises far from home.

International Dispute Negotiation is hosted by Michael McIlwrath, Senior Counsel, Litigation for GE Infrastructure - Oil & Gas. Michael is based at his company’s headquarters in Florence, Italy, and is a long-time member of the CPR Institute and its European Advisory Committee.

Michael tells me that the podcasts are mainly recorded when he’s on the road in different countries, the editing is done in Florence, and the feed is through CPR’s website in New York.

This podcast is the latest addition to the World Directory of ADR Blogs, which tracks and catalogues blogs covering dispute resolution and negotiation. If you publish or know of a blog that should be added to the World Directory, please let me know. It’s a commercial-free site, and there is no cost to be listed. The Directory has information on submitting your blog and some simple submission guidelines.

Congratulations, Michael, and best wishes on the launch of this superb audioblog.

Earlier this week Vickie Pynchon at Settle It Now Negotiation Blog heralded the arrival of a new ADR blog with a special focus: health care.

The Healthcare Neutral ADR Blog is the creation of attorney and neutral Richard J. Webb, who brings more than 25 years of experience in the health care field to the mediation table — and to his blog’s subscribers. Richard has this to say about both the business he founded and the unique focus of his brand-new blog:

Healthcare Neutral, LLC provides alternative dispute resolution (or “ADR”) services exclusively for the healthcare industry. Richard J. Webb established this firm to address a growing, unmet need in the healthcare field for efficient and effective alternatives to the traditional litigation process. In this blogsite, you will learn about ADR, and how ADR can be used within the healthcare industry. You also will be introduced to useful links and topical discussions to help you better utilize ADR in your healthcare business.

I’d like to welcome Richard to the growing community of dispute resolution bloggers. Congratulations on what promises to be a great addition to the ADR blogosphere.

A new blog has joined the impressive and continuously growing stable of blogs at the Law Professors Blogs Network: Indisputably, which will focus on negotiation, mediation, arbitration, and dispute resolution.

Written by four eminent ADR scholars, Andrea Schneider, Nancy Welsh, Michael Moffitt, and Sarah Rudolph Cole, Indisputably offers its readers what is at once challenge and invitation:

The four of us differ in our backgrounds and ADR focus, and we hope to showcase those differences with running commentary on the latest work in arbitration, mediation, negotiation, and other dispute resolution processes. At the same time, we are similar in our desire to engage in dialogue that is both scholarly and practical, to dig into the empirical work that is relevant to ADR, and to reflect on the reality of ADR in action, for better and for worse. We will be posting on a regular basis, and we hope that you will add to the richness of this blog by sharing your reactions and comments. Point us to great articles, interesting cases or programs, new reseach, or even something funny. We also expect this blog to serve as a home for the numerous other resources available in ADR. The links we provide will highlight law school programs, conferences, research sites, and teaching resources available through many other productive colleagues. And so, we look forward to the adventure of blogging and invite you to join us on this journey.

Please stop by this newest member of the ADR blogosphere and join me in welcoming them. Congratulations to Indisputably’s team of blogging scholars, and best of luck in the launch of what promises to be a stimulating addition to the growing conversation about dispute resolution here on the web.

The World Directory of Alternative Dispute Resolution Blogs, which tracks and catalogues dispute resolution and negotiation blogs around the globe, has added three new sites to its inventory, which now lists 112 blogs from 22 countries:

eMediacion by AcuerdoJusto®. This blog is published by AcuerdoJusto, an interdisciplinary, international team of professionals based in Argentina, Spain, and Chile who share a common interest–to facilitate the resolution of disputes. It will focus on providing conflict resolution content, aimed at the Spanish-speaking public, with the goal of promoting social awareness of the benefits of conflict resolution.

Medierea. This Romanian weblog and online discussion forum provides news and information about the benefits of mediation as an effective alternative to resolving disputes. It is the first Romanian language blog to be added to the World Directory.

Indisputably. A member of the Law Professors Blog Network, Indisputably, a team blog published by four ADR scholars, focuses on negotiation, mediation, arbitration, and dispute resolution. It aims to engage in dialogue that looks at ADR from scholarly and practical perspectives.

If you publish or know of a blog that should be added to the World Directory, please let me know. It’s a commercial-free site, and there is no cost to be listed. The Directory has information on submitting your blog and some simple submission guidelines.

The World Directory of Alternative Dispute Resolution Blogs added a negotiation podcast this week to its growing catalogue.

PONcast is produced by the Harvard Program on Negotiation. Posts include “First You Have to Ask“, on the impact of gender on negotiation.

Do you publish a blog on negotiation or dispute resolution? Let me know, and I’ll add it to the World Directory of ADR Blogs. (Please review these painless submission guidelines first.)

A persistent myth about the internet is that it is dominated largely by male voices.

In truth the internet echoes as well with the voices of women–strong voices worth listening to. These voices are being collected now in the steadily growing W Magical List of Women Bloggers which celebrates women who blog.

I was delighted to see familiar names of women who not only blog but who also mediate. They include Stephanie West Allen, Tammy Lenski, Victoria Pynchon, Kristina Haymes, and Dina Beach Lynch. I feel very honored that Online Guide to Mediation made the list as well.

Some names I’d like to see added are Diana Skaggs, Gini Nelson and Monica Bay. And I was going to also suggest the inclusion of Carolyn Elefant, a role model for many of us, but I see that someone beat me to it and her name is already listed.

What women bloggers inspire you?

As I’ve discussed here before, the conflict-averse among us (which, I suspect, is actually most of us) go to great lengths to avoid confrontation.

But even among those who are willing to tackle conflict, no one seems to want to do it face to face–which may explain the popularity of leaving notes for roommates, co-workers, neighbors, and others which detail grievances and make demands for behavioral change.

A blog, passiveaggressivenotes.com, collects these messages and displays them for the enjoyment of its readers. A fascinating foray into the stuff that drives people nuts and the way they deal with it.

The best part of being webmaster of the World Directory of ADR Blogs has got to be the emails I get from people around the world contacting me to tell me about their web sites and the work that they do.

Here are some of the sites that I’ve been introduced to within the last few days.

The Peace and Collaborative Development Networking site was created by Dr. Craig Zelizer, a Visiting Assistant Professor in the Masters in Conflict Resolution within the Department of Government at Georgetown University. Craig describes this site as “a free professional networking site to encourage interaction between individuals and organizations worldwide involved in development, ADR, conflict resolution and related fields. Members are encouraged to dialogue and share resources. The site has blogs, forums, resources and much more.”

You’ll find three new blogs at the World Directory of ADR Blogs–along with a newly added country–Switzerland. They are:

CKA Mediation and Arbitration Services Blog. Recovering litigator Christopher Annunziata opines about all aspects of alternative dispute resolution, mediation, arbitration and recent developments in Georgia law and beyond. Expect to find topics to enlighten the practicing attorney and non-lawyer alike, as well as the occasional humorous story. (I’ve told Chris in a recent email exchange how friendly the ADR blogosphere is, so please be sure to visit Chris and say hi.)

The Peacebuilding Blog. A Geneva, Switzerland based electronic resource to support the work of the UN Peacebuilding Commission, showcasing relevant research and policy materials, news, critical analysis, events and employment related to peacebuilding, conflict management and resolution, worldwide.

The Geneva Peacebuilding Platform Blog. According to its web site, the Geneva Peacebuilding Platform’s “overarching objective is to contribute to international peace and security by building partnerships among and between governments, international organisations and NGOs on disarmament and arms control issues of common concern.” Its web site includes this blog.

Do you have a blog you’d like to tell my readers about? If you publish or know of a blog that should be added to the World Directory, please let me know. It’s a commercial-free site, and there is no cost to be listed. The Directory has information on submitting your blog and submission guidelines.

One of the brightest stars in the ADR blog firmament is celebrating an important milestone. Settle It Now Negotiation Blog, the result of the creative genius of Renaissance woman, lawyer, and mediator Victoria Pynchon, celebrates its first anniversary of blogging.

Congratulations, Vickie–best wishes to a fellow mediator, a respected colleague, and a cherished friend.

The World Directory of ADR Blogs has added two new blogs to its growing catalogue: its first Danish blog and an English blog.

They are:

Negotiating by Mikkel Gudsøe. Published by a multilingual Danish attorney and ADR professional, this blog discusses negotiation and negotiation tactics in both the Danish and English languages. (With thanks to my friend Christoph Stroyer, a German attorney and mediator who is kind enough to keep me updated on the state of European ADR blogging.)

From England comes Embracing Conflict, published by collaborative family solicitor Neil Denny. Neil describes his blog as a “space to explore conflict and how it impacts on our relationships, businesses and society. Designed in part as support to workshops, presentations and seminars presented and as a space in which to develop ideas and answer queries. Please feel free to contribute with comments regarding conflict theory, conflict resolution or dispute resolution.”

If you publish or know of a blog that should be added, please let me know. It’s a commercial-free site, and there is no cost to be listed. I am especially interested in leads on ADR blogs outside the U.S. and Canada. If you know of any, please get in touch.

The Directory has information on submitting your blog and submission guidelines.

The latest addition to the World Directory of ADR Blogs is Tar Heel Mediator, published by North Carolina attorney William B. Wallace. I’m going to let Will introduce himself and his blog:

Tar Heel Mediator is a blog devoted to mediation and other forms of ADR from the perspective of a reforming litigation attorney in Charlotte, North Carolina. The blog will touch on developments in ADR specific to North Carolina and beyond, hopefully in an entertaining fashion. I also hope to provide a lay person who visits the site with some guidance as to how ADR works, and why it can work for them.

Check out Will’s most recent post, “Lobbing missiles at mediation“, which not only invites mediators to share their strategies for handling posturing parties at the negotiation table but also irresistibly invokes Monty Python’s The Holy Grail.

(Speaking of Monty Python, in my opinion the haggling scene from Life of Brian may be one of the funniest cinematic depictions of negotiation ever. If any of you have a favorite negotiation scene from either television or film, tell us all in a comment to this post.)

Congratulations on the launch of your new blog, Will!

Two blogging attorneys, both inventive, smart, and insightful, have each announced the launch of new blogs:

Stephanie West Allen, best known for her work on Idealawg, a blog that reveals the artistry within the practice of law, has devised a new outlet for her creativity–Brains on Purpose, which will traverse the intersection between neuroscience and conflict resolution. She will be joined by research psychiatrist Jeffrey M. Schwartz, M.D. Knowing the thought-provoking content of Idealawg, I will look forward to discovering the fresh ideas that Stephanie and Jeffrey will be bringing their readers.

Meanwhile, Victoria Pynchon, who publishes Settle It Now Negotiation Blog, announces both a new blog and a new focus to her work as an ADR professional. She has joined forces with patent and antitrust arbitrator and mediator Les Weinstein; IP litigator and mediator, Michael Young; and international commercial and IP arbitrator and mediator, Eric Van Ginkel, to launch the IP ADR Blog, an intellectual property blog that examines the cutting edge of technological, commercial, and legal issues, from the perspective of seasoned dispute resolution professionals. This is a blog that likewise I will be following closely.

My best wishes to my friends Stephanie and Vickie–congratulations to you both!

The courthouse casts a large shadow–so large sometimes it dwarfs those who pass through its doors. So mighty is the institution we call the law, so lofty its traditions, that we can lose our sense of scale: in the grandeur of the marble columns, the weight of precedent, it is easy to forget that the halls of justice were created to serve human beings.

Now comes a blog that seeks to give voice to the crowds that climb the courthouse steps. Published by Tracey Broderick, In This Case allows ordinary people to describe their experiences with the law.

This recently launched blog has but a handful of posts, but I hope there will be more. My favorites so far: “I brought my breast pump to the courthouse” and “My area of the law is so raw…”

If you have a story for this blog, let Tracey know about it. She’d love to hear from you. And let’s wish her the best of luck as she uncovers for us these stories about human life and law.

By now many of you, including those living outside the U.S., have heard of the murder this week of 32 students and faculty at Virginia Tech by a lone gunman, a Virginia Tech student who turned the gun on himself and died also. It was the worst mass shooting in U.S. history.

Some of you as well may have heard also of the One Day Blog Silence, the blogosphere’s latest meme, which calls on bloggers everywhere to be silent on April 30 to honor the Virginia Tech victims:

All you have to do is spread the word about it and post the graphic on your blog on 30th April 2007. No words and no comments. Just respect, reflect and empathy.

The day of blog silence has been extended to include “all the victims of our world”–which I assume to mean all those who have also perished by violence.

What I am about to say intends no disrespect to the many good-intentioned bloggers–including those who are my friends and colleagues–who are participating in the April 30 event. It certainly in no way is meant to diminish the heart-breaking tragedy of these senseless deaths.

But I have to ask, why? Why be silent? What is the point? Why not use this as an opportunity to speak out? To rage against the machine? To stand up for whatever cause you believe in that will reduce human suffering or end violence? Provide better treatment and interventions for the mentally ill? Increase safety on college campuses? Take action against handgun violence? End the war in Iraq? The crisis in Darfur? Any one of the thousand conflagrations that burn around the world?

Or, better yet, get away from the keyboard and actually do something?

It will be business as usual at this blog on Monday, April 30. I won’t be silent.

The blogosphere’s buzzing over a proposed code of conduct for bloggers that seeks to strike a balance between frank conversation and civility.

This is a collaborative exercise of course in the best spirit of Web 2.0, and bloggers are invited to submit their comments or otherwise to participate in developing this proposed code.

Bloggers have already raised some fair criticisms with the proposed code, including A-listers Jason Kottke and Cory Doctorow, and no doubt others will be weighing in.

In the meantime, we’ll just have to wait to see whether the blogging world is ready for its own “No Asshole Rule“.

Idealawg, published by Renaissance soul Stephanie West Allen and celebrating a year of blogging, brings fresh revelations and insights into the practice of law. Through her writing, Stephanie reveals its artistry and celebrates all that is good and noble in it.

I had this to say about this remarkable blog last October, and I repeat it now to convey to you the alchemy that Stephanie works through her writing:

The Internet is a place of continuous discovery. At once marketplace, library, and public square, its wealth of voices, viewpoints, and ideas never ceases to delight and enlighten me.Although the pleasures of new discoveries are great, there are places on the web that I find myself returning to often, just as any of us do in the real world we inhabit. One of these for me is the blog Idealawg, published by Stephanie West Allen. With an original voice, this blog explores and reveals the art within the practice of law. It skillfully traverses ground as well that mediators will feel at home in–idea productivity, restorative justice, conflict resolution, client relations, and, of course, mediation.

Congratulations, Stephanie. I am fortunate to count on you as friend.