Daily Archives: February 18, 2010

The devil you know: the dispute resolution professional in popular culture

Lawyers are frequent targets for humor, the butt of countless stale jokes. With the exception perhaps of  “Wedding Crashers“, conflict resolution professionals so far have been spared the ribbing that comedians, cartoonists, and screenwriters so often heap on our brothers and sisters at the bar.

That may be changing. My colleague, ombuds and blogger Tom Kosakowski, alerted his readers that Scott Adams, creator of Dilbert, the popular comic strip that lampoons the workplace, has set his sights on an unsuspecting target: the corporate ombuds. In this week’s installment, Dilbert’s boss has hired an ombudsman, a pitch-fork-wielding demon who accepts souls in exchange for conferring favored treatment.

Although lawyers have been linked to devils before (as numerous jokes and at least one Hollywood film can attest), this is a first for the ombuds.

Is this a sign of the impending apocalypse? Hardly. As one anonymous commenter on Tom’s site observed, “Just getting the word ombudsman in cartoons raises awareness of our profession.” Or, as Oscar Wilde once put it, “The only thing worse than being talked about is not being talked about.”

Blog responsibly: a public service reminder for dispute resolution bloggers

I’ve been blogging about dispute resolution for over 5 years now. When I first launched my blog, you could count ADR blogs in single digits. You can still find these early adopters online – folks like my predecessors, blogging role models Bill Warters, Colin Rule, and Tammy Lenski – who continue to produce worthwhile content.

Slowly at first, then more steadily, our numbers grew. I soon began tracking them, eventually launching ADRblogs.com, which catalogs blogs from around the globe, organizing them by country and by topic. I’ve been serving as the unofficial taxonomist of the dispute resolution blogosphere since June 2006. ADRblogs.com today lists over 230 blogs from 31 countries, all discussing conflict resolution, negotiation, or various forms of ADR.

During 5 years of blogging and almost 4 years of tracking blogs, I’ve seen ADR bloggers come and go. Some, like Geoff Sharp’s iconoclastic Mediator Blah…Blah…, which flared and burned brightly for far too short a time, I miss a great deal. I’ve gotten pretty good at predicting which ones will have staying power, and which ones will quietly (and deservedly) fade into obscurity.

Which do you want your blog to be? If the former, it’s pretty simple. There are really only three things you need to remember:

  1. Create good content.
  2. Be social.
  3. Don’t plagiarize.

I will amplify on each briefly:

1. Create good content.

Write about what you love and know well. Share information useful to your audience. Make your readers think, change their minds, or even laugh. Don’t just copy and paste content or news you found elsewhere; tell your readers what you think about it. Be of help.

2. Be social.

I’ve said this before: ADR is fundamentally about conversation. So is blogging. If you, an ADR professional who blogs, aren’t going to link to other blogs and participate in the conversation online, why are you blogging? My old friend Geoff Sharp in an email to me once called it “the paradox of blogging” – you confidently send readers away to other sites to encourage them to return. If you want your blog to sink below the surface of search engine results, then don’t link. It’s that simple. By the way, linking is just one way to converse – remember to comment on other blogs. Contribute to the discussion.

3. Don’t plagiarize.

I shouldn’t even have to say this, but unfortunately some folks are still not getting the message. If you use another blogger’s content as a source or inspiration for your writing, give them credit by a) naming the blogger; b) identifying their blog; and c) linking back to their post. Do not pass off someone else’s content or ideas as your own. The best ADR bloggers I know care about their writing, putting time, thought, energy, and, yes, heart into their posts. For me personally, blogging is an expression of my identity as lawyer, mediator, and writer; it is my own voice speaking out of these ones and zeros. Use your own voice, please, when you blog, not someone else’s. (While ADR bloggers are generally nice folks, some of us won’t hesitate to use our BATNA: filing a Digital Millennium Copyright Act infringement notification.)

Looking for role models? The following are but a few examples of bloggers who make the ADR blogosphere a great neighborhood to hang out in, consistently honoring these principles:

By the way, in the spirit of neighborliness, allow me to extend a very warm welcome to these promising new additions to ADRblogs.com: