Comments on: Don't pee on my shoes and tell me it's raining: more truth, less fiction, in debate on mandatory arbitration

By: Diane Levin

Diane Levin — Tue, 11 Aug 2009 16:18:54 +0000

I don’t think any consumer would freely choose arbitration – at least under the terms dictated by so many of the big companies – if they understood the fine print.

By: Travis

Travis — Tue, 11 Aug 2009 01:48:47 +0000

I never would have thought that 82% of consumers would choose arbitration over litigation…the consumer poll does seem a little suspect.

By: Diane Levin

Diane Levin — Thu, 04 Sep 2008 01:39:22 +0000

Paula, thanks for the tip on the Sternlight article. I’ll have to hunt that down.

By: Paula Young

Paula Young — Wed, 03 Sep 2008 22:19:17 +0000

Jean Sternlight, a scholar on mandatory arbitration, recently wrote a law review article arguing that if mandatory arbitration is so great, why not require all businesses to be bound by it. Consumers could opt out of the process and use the court system if they like, but businesses would be stuck with the arbitration procedures they have included in any contract with the consumer.