Marvin Schuldiner, a commercial mediator and arbitrator who blogs at Sanns Mediation World of ADR, tells businesses how to avoid a lawsuit. While there’s no guarantee against ever getting sued, you can reduce the likelihood of litigation by doing something that shouldn’t be rocket science: treat customers right and respond promptly to complaints.

Schuldiner deconstructs and comments on a recent customer service nightmare to demonstrate how a missing $1,100 laptop led to the filing of a $54 million lawsuit. It’s well worth reading — as is the content overall on this informative ADR blog.

This entry was posted on Wednesday, February 20th, 2008 at 5:56 am and is filed under Dispute Resolution and Your Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.