Comments on: Apologies can improve the health of hospital-patient relations http://mediationchannel.com/2007/10/08/apologies-can-improve-the-health-of-hospital-patient-relations/ News and ideas about mediation, negotiation, conflict resolution, and law Thu, 28 Aug 2008 07:09:42 +0000 http://wordpress.org/?v=2.6 By: Chris Annunziata http://mediationchannel.com/2007/10/08/apologies-can-improve-the-health-of-hospital-patient-relations/#comment-210 Chris Annunziata Tue, 09 Oct 2007 20:54:00 +0000 http://mediationchannel.com/2007/10/08/apologies-can-improve-the-health-of-hospital-patient-relations/#comment-210 That's a great story and reinforces what the "Mediation Road Warrior" said here: http://ckamediation.com/wordpress/?p=24.<br/><br/>A good number of litigants (and potential litigants) merely want someone to looking them in the eye and say, "we apologize for what has happened to you." it is something I always suggest a defendant do, especially a large, faceless corporate defendant. That’s a great story and reinforces what the “Mediation Road Warrior” said here: http://ckamediation.com/wordpress/?p=24.

A good number of litigants (and potential litigants) merely want someone to looking them in the eye and say, “we apologize for what has happened to you.” it is something I always suggest a defendant do, especially a large, faceless corporate defendant.

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